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Most Common Frequently Asked Questions
General FAQs
Are your rates negotiable?
At Metropolitan Limousines, we do our best to offer everyone the "best deal" taking into consideration the type of vehicle available / requested and the level of service you deserve for your special event. Please call us at 585-259-7136 for more details.
You have many newer vehicles in your fleet, are your cars owned or rented or leased?
We have bought all of our vehicles to own. Our debt load is minimal as the only vehicle we have financed is our Chrysler 300C Luxury Sedan.
How do I know what size limousine is best for my needs?
We have a sedan (2 passengers), a stretch limousine (up to 6 passengers), and super stretch SUV limousines (up to 14 passengers). For the best comfort for your event you should subtract 2 from the above numbers (except for sedans). If you are booking airport transportation consider the amount of luggage your party has.
What is your policy on alcohol in the limousine? Do you provide?
In New York State, it is unlawful for limousine operators to provide alcoholic beverages to any of their clients without possession of a liquor license. Upon doing the research, there are no Monroe County limousine operators presently carrying liquor licenses. What this means is that if there is a routine inspection done on your limousine during your special event, the limousine operator who provides you with any type of alcohol (ie champagne, liquor, etc) could compromise the limousine you had rented leaving you a) stranded and b) without a limousine.
As long as the limousine can hold an occupancy of 10 or more passengers, alcoholic beverages are allowed in the vehicle if and only if the client provides / purchases for themselves AND each passenger is either 21 years of age or older.
What are the taxes, if any, on limousine rentals?
Sales Tax Imposed on Certain Transportation Services
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Effective June 1, 2009, New York State and local sales tax will apply to transportation services provided using limousines, black cars, and certain other motor vehicles with a driver.
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Do you charge for mileage when they are driving with no passengers?
If your pick-up and/or drop-off location is outside the local service area, we may charge a additional fee based on mileage for drive-time back and forth to our base depending on how you arrange your contract.
Do you have a minimum number of hours?
For most of our packages, our minimum is 3 consecutive hours. There is no maximum rental time limit.
Can we book your vehicles for less than 3 hours?
For special rates and quotes, please contact us at info@metlimos.com.
How far in advance should I book my wedding?
As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. The wedding season books quite early, so you will want to make your reservation as soon as you have your information.
Are there any additional fees?
As of July 1st, 2008, we charge a 15% chauffeur gratuity fee and a 5% dispatch / detail gratuity fee. Depending on the package of choice, we may charge an additional minimal fuel surcharge fee. We encourage additional cash tips to your professional chauffeur since it is how they make their living, however, that is at your discretion.
What forms of payment do you take?
We accept cash payment, cashier's check / money order, or all major credit / debit cards with exception to American Express. No matter how you decide to pay, we require that you fill out a Credit Card Authorization Form. A major credit / debit card on file is mandatory to reserve any of our limousines.
In addition, for our corporate clients we are able to invoice your company with a monthly billing statement.
What is the difference between local service area and extended service area?
Local service area includes the Greater Rochester Monroe County area [Greece, Gates, Chili, Henrietta, Brighton, Pittsford, Perinton, Fairport, Penfield, Webster, Irondequoit, and the city of Rochester]. The extended service area is anywhere outside of the local service areas' borders.
What is your cancellation policy?
At least a 33% non-refundable deposit and signed contract must be received when booking our limousines.
Proms & Weddings: If any cancellation occurs from renter's side, we keep the 33% non-refundable deposit. Any contracts cancelled within less than 2 weeks prior to the date of the event will be responsible for the full amount of the balance due.
Airport Transfers: A $ 50.00 fee will apply for all airport no-shows or cancellation with less than 2 hours notice ... This fee will be charged to your credit card on file with us.
Other Packages: Once we reserve the vehicle for your exclusive use, we cannot market that vehicle to anyone else. We will issue a gift certificate, for the full value of your payment, for your use in the future.
However, any cancellations made within 72 hours prior to your event will be held responsible for the entire balance due UNLESS we are able to book another client for the vehicle you requested on your contracted day during your times. A gift certificate in this instance will not be issued.
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